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Frequently Asked Questions

1. What Does Gross Weight Means?

A) Gross Weight means the weight of the box after the packing.

2. While Dispatching Of Goods If The Parcel Was Damaged Is There Any Replacement Of Goods?

A) The Parcel will be properly packed under your supervision to your satisfaction. We are not responsible for the damage of the goods.

3. What Does Clearance Delay Mean in International Shipments?

A) Most international shipments are required to go through a customs clearance procedure. When this happens, a clearance delay may occur which slows down the clearance process and delivery of the goods. We are not responsible for such delays as it is beyond our control.

4. Can we send Home Made Foods

A) Yes, any homemade foods like pickles, Sweets, Snacks can be sent.

5. What does our quoted rate of 500 Rs Plus Tax include?

A) Our rate of 500Rs per Kg includes the labor cost of packing but not materials used for packing, which would be charged at nominal rates.

6. What Will the Charges be For NRI Packing?

A) All Food materials should be compulsorily packed with NRI packing (Vacuum sealed packing) to avoid damage to the package and other packages. For pickles, the charges are Rs.30/- and for all other Food Materials it will be charged Rs. 20/-

7. Any weight restrictions for the packages?

A) No weight restriction, however if about 150 kgs, Please contact for better discounted rates. These heavier packages will go in as one consignment but with multiple boxes for easier handling.

8. Is the office open on Sunday’s?

A) Usually, Office will be closed on Sunday’s .Any how Pickup service will be available with nominal extra charge (only for Sunday’s pickup) on request.

9. What is actual, dimensional and chargeable weight?

All shipments are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg

10. Do You Provide Door Pickup Service?

Yes, we do pick packages from almost any part of the India. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.